Privacy Policy

We are Unblockr.net and its controlling organisation Unblockr Limited ("we", "our", "us", “the Company”). We are committed to protecting your privacy, including online, and in the transparent use of any information you give us.

This Privacy Notice (the “Policy”) (together with our Terms and Rules) sets out what information we may hold about you if you provide it, and how that data will be used. No information will be shared more widely than is set out below unless it is required by law. Note we do not keep logs of any internet usage when using our services, so any request for logs not be possible.

The provisions, measures and rights in this Policy are applied to all personal data (including individually recognisable corporate email addresses) collected on our site, for all products and services offered by our Company. Please read this Policy carefully to understand our practices regarding your personal data and how we treat it.

If you have questions about your personal information please contact us at admin@unblockr.net

What information we hold about you
 

Unblockr.net collects and processes the personal information you provide us during subscribing to our services in order to bill you for our products and services and to send you notifications via your registered email
address. We will never collect any unnecessary personal data from you and we do not process your information in any other way than already specified in this notice.

Unless otherwise agreed with you, we only collect basic personal data about you which does not include any special information about you (often known as “sensitive personal data”).

The type of data that we collect and process includes:

    Your name or username that you provide. (We do NOT require this information to be factual)
    Your email address. (We DO require this to be a valid email address)
    Your IP address. (We NEED this so we can provide you the DNS services only
    Your Country. (This is OPTIONAL).

We collect some or all of this information in the following cases:

    You register as a member on this site.
    You fill out our subscription form.
    Visit or browse our website in accordance with our Cookie Policy (see below)
    You fill out fields on your profile.
    Become an Unblockr.net subscriber
    Contact us by email or ticket.

How your personal information is used
 

We may use your personal information in the following ways:

    We may use your email address to inform you of activity on our site.
    Your IP address is recorded so we can provide you the services Unblockr.net offers. Your IP address is never publicly visible.
    To answer any questions or queries you may have submitted and to respond to your customer service and support requests.
    We use the payment information you give us when placing an order only to service that order.
    We may contact you from time to time to notify you of updates and offers for our products and services or our website, and use the feedback you provide to improve our services and/or website.

Other ways we may use your personal information.

We take your privacy very seriously. We shred our DNS log files securely every few minutes in order to protect your privacy. We reserve the right to review and keep those log files in order for us to diagnose issues
with the service or to help provide you with a better or more stable service. We do not log anything at all on our VPN service, other than the IP address connecting to the server, Connection time and bytes transferred.

We take all reasonable steps to ensure that your personal information is processed securely. We do not share or disclose any of it without your consent, other than for the purposes specified in this notice, or where
there is a legal requirement or to enforce our terms and conditions.

All information you provide to us is stored on our secure servers. Please be aware, however, that your information may be transferred to and stored on a cloud-based system whose servers are located within the European
Union (EU). Should your personal data be stored or transferred to parties outside of the EU, it will be afforded the same level of protection set out in this policy.

The following third-party services act in accordance with our instructions and fully comply with this and their own Privacy Notice. They have committed to being GDPR compliant by 25th May 2018, and conform with all
other applicable data protection laws and appropriate confidentiality and security measures including but not limited to the EU-US Privacy Shield for those third-party providers who handle or store data outside
the UK or the EU, for example through data servers or relays.

    Google (E-Mail)
    PayPal - PayPal Privacy Policy (3rd party payment processing)

Keeping your data secure
 

We are committed to ensuring that any information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable measures and procedures to safeguard and secure the
information that we collect.

Non-sensitive personal details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data,
we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent any unauthorised access, alteration, disclosure or destruction.
Cookie policy

Cookies are small text files which are set by us on your computer which allow us to provide certain functionality on our site, such as being able to log in, or remembering certain preferences.

Our cookies do nothing more than keep your login session. Simple as that.

Rights
 

You have a right to access the personal data we hold about you or obtain a copy of it. To do so please contact us. If you believe that the information we hold for you is incomplete or inaccurate, you can update
most of this through your Control Panel on your profile. Alternatively you can contact us to ask us to complete or correct that information.

You also have the right to request the erasure of your personal data. Please contact us if you would like us to remove your personal data.

The right to erasure applies only to the personally identifing data we hold on you.

Acceptance of this policy
 

Continued use of our site and services signifies your acceptance of this policy. If you do not accept the policy then please do not use this site. When registering we will further request your explicit acceptance
of the privacy policy.

Changes to this policy
 

We may make changes to this policy at any time. You may be asked to review and re-accept the information in this policy if it changes in the future. We encourage you to frequently check this page for any changes and
to stay informed about how we are helping to protect the personal information we collect. You hereby acknowledge and agree that it is your responsibility to review this Privacy Policy periodically.